Phil Zepeda

Review of The Ritz Carlton, Naples

We travel almost monthly to do training and the Na...

We travel almost monthly to do training and the Naples location is always consistent. Excellent service as expected and staff that always go out of their way to make your stay just a little better. What I mean is they anticipate your needs, every interaction with a staff member has just the right amount of customer service that is not over the top or fake. Its all genuine. That is hard to find these days. And if you have a stay planned ask for Watson at the pool. He is the best. Hard worker long hours takes pride in his work and really views the guests as family.
Concierge level is always the highlight of our stays here. It is on the 14th floor and the food and staff are amazing. I highly recommend paying the higher price for a room with concierge level access. For a couple, it will save you at least a couple hundred a day if you plan on drinking and eating on property. Don't expect to order a steak or burger, it's well planned menus of appetizers that are always excellent.
I read a review just recently by someone who attended a wedding a gave four stars because food was not that good. Same person gave burger King 5 & holiday Inn 5 stars. So anyone reading this, please use common sense when making decisions based on reviews.
Picture is view North from 14th floor.