I take a ticket for first brown, the machine does ...

I take a ticket for first brown, the machine does not deliver a ticket, I ask the customare care and they tell me that they do not deal with it, I ask the controllers at the station and the same answer I ask the lady who was indicating that the machine is faulty, that he replies badly by saying: he could go to the ticket office so surely they did it ... Finally I ask the controller on the train who tells me that the customare care is there On purpose and they have sensibly made a mistake in not refunding the ticket, inviting me to go as soon as I can if nothing else to take words from those who work inside because you don't do this ... Excellent service