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I have a background in hospitality services so I'm...

I have a background in hospitality services so I'm familiar to the day to day operations of a hotel and what guests should expect of such services. Our stay was one unexpected thing after another. Upon check in, my reservation was for 2 beds (a total of 4 guests) and they had us in a king room. The Guest Services Rep was confused and asked several times if we had more than 1 reservation. After getting switched to the correct bed type, and after a 4 hour drive I went in to use the bathroom and there was hair all over the tub and floor and was missing soap. It was clear that the bathroom wasn't cleaned (other than new towels) before we arrived. The toilet had no pressure so even toilet paper would take 3 flushes to go down. It was brought to the attention of the front desk but I'm not certain anyone checked it out while we were out for the day (as explained they would) because when we came back we had the same issues with it. It was so bad, we had to use the lobby bathrooms if we needed to do anything but #1 because it just wouldn't go down. Pretty inconvenient in the middle of the night. The reason for the high score of 3 stars is because the location is on point! Food, entertainment, museums, shops...all within walking distance. We paid almost $400 for a 2 night stay, I expected better quality of service.

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