I have had several bad experiences with banner hos...

I have had several bad experiences with banner hospitals, especially banner desert and my experience today solidified my opinion of them. dr ordered ct for my daughter and had to call scheduling 3x to get it scheduled. then they told us to be there 2 hrs early to drink contrast, npo after 10am. get there and the reg staff sat talking to each other while multiple patients waiting to check in. had to ask them 3 times about checking in and finally I went up and said my daughter was told to drink contrast 2 hrs before her 12:30 scan and its now 11:20. the reg person looked at me and said Oh, you got here at 10:30? um yes...we signed in and have been sitting here waiting. then called back to ct to find out we did NOT need to be there 2 hrs or npo...no oral contrast for her type of scan. I called scheduling and reamed them a new one and was told by supervisor they would look into it. when I told her the ct tech told me they do that all the time she said oh really? we never get any complaints. the reg staff was confused and asked questions over and over again that made you go What? then she yelled across the waiting room asking where my daughter was born. Even my teenage daughter commented, Mom, I could do their job better. Those people are not very smart. Only positive was the ct tech...he got her in early as an apology and was very courteous, apologetic and helpful. this place is a mess! We got to Dignity hospitals...much better!