I stopped in to find out the number to call to mak...

I stopped in to find out the number to call to make payment arrangements, and the woman was very friendly. When I had to call customer service to set up payment arrangements I had a totally different experience. The lady I talked to was very rude to me. I felt that calling her was just interupting her day, and she seemed annoyed that I was asking questions. I wish I would have remembered the name of the lady who had helped me the last time I needed to make arrangements because she was very friendly and helpful, and I would have asked for her if she was still there.