jaime mailloux

Review of LaBelle Winery

I have been planning a birthday celebration for my...

I have been planning a birthday celebration for my boyfriend and was hoping to reserve a private wine tasting for group of seven. Usually the tastings are first come first serve but the website stated larger groups may request a private tour, they just need to call ahead and make a reservation, so I ATTEMPTED to do so. The first time I called it was a Saturday around 11am and very flustered sounding woman answered, I explained the situation and she kindly asked if she could call me back the next day to discuss the details and make the reservation because the resturant was exceptionally busy at that moment (I having worked in the food service industry before and I totally understood where she was coming from, it wasn't a big deal). It was slightly annoying the next day though when I did not recieve a follow up call but hey, stuff happens, people forget, I'll just call again. Flash forward to yesturday (Thursday) and I now make my second attempt to talk to someone but again my attempts are in vain and I was waiting on the phone for FORTY-FIVE MINUTES while a INSANELY annoying recording played and I questioned my life choices..... Forty-five minutes on the phone and I had spoken to a SINGLE person.... come on. Hey, it could have been busy, so I tried again today twice at different times and got sent straight to voicemail twice...... I tried to give the benefit of the doubt and be understanding but WHAT THE HECK, does Labelle Winery do that well that they don't even have to pick up the phone?! This is just terrible customer service and I'm not one to post reviews on google but damn, this is pretty ridiculous and someone at Labelle Winery should be made aware because there certainly isn't annoying picking up the phone for me to explain the situation too! Needless to say, my group and I had planned on likely spending a sizeable amount of money at this establishment but we will now be spending somewhere else.