I WISH (with every particle of my being) THAT I HA...

I WISH (with every particle of my being) THAT I HAD JUST PAID MORE! They have a very nice showroom with drinks and massage chairs that I ve spent 20+ hours in, (6 of those hours were in one sitting and they refused to give a loaner car). When we drove the car, there were some minor things that bothered us and we were assured and got in writing that they would fix them for free, after we got back in town, including a strange sound and other seemingly small things. We were ASSURED that the sound was just the sound of the wrong tires on the car and they were going to replace those, but didnt have them in stock at the moment....Loooooong story short... the car still makes the sound although more quietly after the tires and ball bearings were replaced. The roof leaks even after they fixed it twice and accidentally shattered the windshield and later blamed it on us. We found out later through a dealership that the car was in a roll-over, which again we were told was definitely NOT the case when we bought it, (My fault for not checking the VIN more carefully). Their bumper to bumper warranty service is a very expensive scam and their Service Center (on State Street)...I don t know how to say this any more emphatically...it is HELL with more HELL on top!!! The woman at the front desk is so TERRIBLE, RUDE, ABRASIVE, and UNPROFESSIONAL to the point that she must be a relative of someone because otherwise she would have been fired by any other business on the planet!! Every time I or my husband have to deal with her it s like Ive been talking to the IRS. I have PTSD from dealing with her and she is the ONLY one you get to talk to. They make sure of it. When you make an appointment (usually at least 2 weeks out) you give them information about what s wrong with the car. Without fail when you take it in for the repair they don t have the parts in stock. I don t know how a place that s so busy never has extra inventory, especially when they know ahead of time what is to be repaired. Many hours taken off of work to be told that you have to come back because they don t have what they need. Also, I was told by them that the Service Center is not part of Prestman. It s a separate company and so you have very little influence from Prestman once they re done selling you the car to get things taken care of. Prestman never looks back once they take your money. We are to the point of selling the car at a deficit just so we NEVER, EVER have to deal with these people again...I just have to get it fixed first...the run around has been exhausting and I don t know how they have been rated so highly by other buyers. This has been the worst car buying experience of my 43 year old life.