Marika Emerson

Review of Cedarbrook Lodge

Have stayed twice. First time, two years ago was e...

Have stayed twice. First time, two years ago was excellent. Good quality food and service, beautiful grounds. This time, upon check-in, I found my room and bathroom were dirty. The room had obviously been flipped, but there hadn't been a lot of attention to cleaning, and there were what looked to be blood (!) stains on the wall in the shower. Alerted front desk about this over the phone and again in person. Went to a meeting and got back at almost midnight to find... no one had come to clean the room. Called again, and was brushed off by front desk saying "someone has been by two times, the stains are permanent and in the grout." I got off the phone and went to the shower with a wet tissue... it came right off. Called AGAIN, they agreed to send the night maintenance person down and he finished cleaning it up for me. Wasn't offered a new room or any sort of apology, really, except from the maintenance guy, who had no fault in the situation. The staff I spoke on the phone with sounded inconvenienced by my requests for attention to this issue. I wouldn't really expect a roadside highway motel to have these sort of problems, let alone a hotel touting itself as four-star.