Kimberly Stuber

Review of Banfield

Don't work with this company. They lied to us abou...

Don't work with this company. They lied to us about the plan we purchased and found out that the cost of the actual plan was almost twice as much because of a condition our pet has. The issue is they told us the condition and THEN sold us the plan...which doesn't cover the issue. An addition $400 is required to cover the cost. So they ripped us off and when we confronted them they told us they would not work with us OR let us out of the plan. We are trying to resolve the issue but they are UN-Cooperative and their attitude is terrible. They blamed us!! I won't support Banfield on any level if this is their idea of resolution and I suggest you SHOP for a company that cares about the customer. They DON'T