a

AVOID THIS DEALERSHIP

AVOID THIS DEALERSHIP
My husband purchased a CPO Expedition El Platinum from this dealership. We have purchased multiple CPO Ford and have never had issues like we have with this vehicle. Upon delivery the vehicle had a horrible cat urine smell. The dealership agreed to detail the vehicle and had commented about some cat food being cleaned out prior. The detail was unable to remove the smell. We took it to the local Ford dealer to get an estimate on removing the smell- this totaled over 4k dollars of repairs on a 34k dollar CPO vehicle due to the dealership having such low standards in regards to their certification of CPO Fords. There has also been confirmation that parts were replaced due to a cat being in the vehicle, possibly till death. After purchased we discovered seat covers were replaced after Ford customer service dug into the case.
We are currently trying to remedy the situation through Ford customer service, but they are having difficulties contacting and working with the dealership.

Comments:

No comments