N R

Review of PEP BOYS AUTO PARTS

I took my car here on Black Friday for an oil chan...

I took my car here on Black Friday for an oil change. The car was dropped off at noon and I waited all day and hadn t heard from them so I decided I should probably call, since it was 40 minutes before they closed. They told me that the car hasn t been taken in yet for the oil change so I drove over there to just wait until it was finished. My car was still sitting in the parking lot at 7:50( they close at 8) before they decided to bring it back. The car was done in less than 10 minutes which I thought was very quick. The weeks following this oil change my car started to have acceleration issues. Everytime I would press on the gas, my car would barely go above 5 mph. Going uphills was an even bigger struggle, causing traffic behind me and almost causing collisions when I would pull out of a blind driveway. I brought my car to the mechanic twice to run it on the computer and both times nothing came up. I finally brought it to the Subaru dealership when I had enough money saved and they explained that Pep Boys, in fact, did not change my oil. They added new oil mixed in with the old oil I had when I brought the car in. I have spent so much money bringing my car in thinking I had a huge issue on my hands when really it was just the imbeciles working at this location. Thank you truly for the sub par oil change that I spent money on. I am so sorry I trusted this location with my car. You are nothing more than money hungry crooks and I hope I save some people from wasting their hard earned money here. Shame on you Pep Boys.