Frankie Arana

Review of Mastro's Beverly Hills

I got the opportunity to eat here last night for a...

I got the opportunity to eat here last night for a birthday dinner. We were a little bit late to the reservation but we had called in prior to let them know and they said it s okay. Do not worry! The reservation was at 7:45 and they said we had a 15 minute grace period, perfect. We got there and waited an hour to be seated. The two ladies upfront that were doing the check in, checked us in. The one the left side of the desk told us that it was no issue and she would get us a seat right away. (She was not even looking at our faces as she was talking to us by the way, she had her face stuffed in her computer screen). Mind you it s Saturday night and it s very busy which we understand but you can t even look at us? People came flooding in and everyone was getting seated BEFORE us. We asked a couple more times on what was taking so long and they said the same exact excuse that they were waiting for some tables to clear up. We noticed we seen another group bothered because they have not been seated either. They spoke to a manager and for seated right away... we asked THREE MORE TIMES! They gave us the same excuse. Of course I was more assertive with one of the girls who was seating and I told her if she knew a time because we did not want to eat at 11pm. (It was 9:15pm at this point) and the girl next to her stepped in and snapped at me throwing it in our faces and reminded us that we were late and she was still trying to figure it out. At this point we have waited for almost 1 hour and my friends and I were ready to leave. My friend was super over it and went as far of getting his car pulled up by valet to leave and as soon as they pull up the car- the birthday girl comes out and gets us and tells us that we are ready to be seated because the girls in the front over heard us wanting to cancel. We sat down and ate. The server was great but I don t know if I would come back to Mastro s at this location. I was very disappointed in the way they treated the whole situation. You d think because you pay for quality food, you get quality service from the beginning of the experience of eating here. Boy, was a I wrong.