In response to Somar David's review, June 19, 2019...

In response to Somar David's review, June 19, 2019.

We are sorry that your experience here at Oakville Honda did not meet your expectations. That being said, your account of the experience is not just inaccurate, but downright false.

Initial responses to your inquiries were handled professionally and promptly both by text message and by phone. Yes, the Mazda 3 was sold while you traveled. That is unfortunate. Yet contrary to your statements, our salesperson advised you a FULL 60 minutes before your arrival not 20 minutes, nor while you were here that the Mazda 3 had been sold. What s more, the vehicle was NEVER presented to you, thus your stinky description is obviously fabricated. In an attempt to defuse your anger, our salesperson arranged the gift card, presented by our Sales Manager, to demonstrate how deeply we respected your perspective. Your reaction? An outburst of profanity and heaving of water across the showroom floor. Customers come first, but sometimes they don t come at all. Presented with a customer in store to purchase the Mazda 3 you expressed interest in, we acted on it. While that s unfortunate timing for you and resulted in frustration it s not a licence to fabricate events and dishonour our hard-earned reputation.

Dilawri Group Marketing.