We recently had our kitchen remodeled by DFW Impro...

We recently had our kitchen remodeled by DFW Improved. Since the kitchen is the heart of the household, you can imagine what a traumatic experience that it is. Our sales person, Kenneth Kabell, was our introduction to the process and he kept in communication with us during the whole process. Kenneth quickly determined the look we wanted and made various design and technical suggestions to enhance our design.
Our project manager was Jason Austin who did a wonderful job of overseeing the DFW Improved crews and other subcontractors. Jason kept us on schedule with the normal (but frustrating) interruptions and delays due to scheduling conflicts and to working with so many of the different trades required to make the remodel happen. Jason was a great communicator (particularly using texting) and was easily available throughout the project.
The only issues we had were due to the Cabinet Subcontractor. Extra time and work effort were required due to a poor measure of the base of our previous cabinets. This required adding additional flooring to our existing Travertine. Also, our island was not built as we had requested and thus had to be redone. Overall, the cabinet subcontractor was not very communicative and seemed to slow up the process.
Fortunately, DFW Improved had acquired their own cabinet shop during our remodel and they manufactured our island redo over the weekend allowing the work schedule to proceed. It was perfect and very well constructed. Both Kenneth and Jason worked with the subcontractor cabinet company who then compensated us for their errors. In spite of these issues, the subcontractor cabinets were very nicely done and look beautiful.
All the other subcontractors were great and their work is impeccable. The DFW improved trades people were especially outstanding. The work quality is great, they were clean in their work habits, and they were pleasant to have in our home.
In the end we got a beautiful kitchen and we would highly recommend DFW improved