I m 33 and suffering with knee pain dice last 3 ye...

I m 33 and suffering with knee pain dice last 3 years.I live in South Dakota and here they Don t know what is wrong with my knees that s why I found steadman orthopedic so they can help me out .I heard very good things about them about the doctors and and the staffing but I am very disappointed I send them my knee MRI from South Dakota they called me with my imaging results.Dr. needed to see me in the clinic which was the plan after MRI results but the name Amanda Pane send me a email saying that unfortunately they cannot schedule me for an appointment because they don t have contract with my insurance and And they will let me know if in the future they can get me in with my insurance .
I understand the insurance part but I wasn t even asked if I wanted to still come see the doctor and pay on my own .this is very unprofessional and sad, a place like this do this to a patient and patient who is suffering for last three years with knee pain and counting on them I am not saying anything about the doctors or about other staff but this was the email I got it from Amanda Pana. I cannot reach any doctor or someone else to complain about this email so I am writing it here and I hope that somebody at that clinic reads this and let the doctor know .I was so ready to come there and pay from my pocket because I know they don t except my insurance from beginning so I was already aware of that.