Went to see Gentleman's Guide to Love and Murder a...

Went to see Gentleman's Guide to Love and Murder a couple of months ago on a Sat for a matinee show, and as one of the reviewers below mentioned, the audio was not so hot in the nosebleed section. Needless to say my family and I were disappointed and I chalked it up to cheap seats. After the show we overhead others with the same issue. So I called up the box office to express my negative experience and was politely asked to leave a message with Mark, the Event Services Director. I thought to myself "Here we go. Leave a message and nothing will come of it."

To my absolute delight Mark called me back on Monday morning and since I could not take the call, he left voice mail and continued to try to reach me till I returned his call. When we did speak, he apologized, briefly explained the issue, and dove straight into correcting the situation. He gave me tickets to a different show of my choice (American in Paris), an extra ticket for my son who was going to be visiting, and seats in a location where he guaranteed "my family and I could enjoy the audio."

I had a few scheduling issues and Mark patiently helped me through them - even on a Sat afternoon. When we finally did make it to the show, we found Mark a man of his word. We had seats in row F, just off center.

Wow! That's delightful service. Mark, and the Marcus Center for the Performing Arts, truly understand what Customer Experience means. They took a negative experience and transformed it into a positive one - with someone that will post it on Google.

BTW, every person I have interacted with at Marcus Center for the Performing Arts has been polite, smiled, and helped. Kudos to all of you!!