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We visited on August Bank Holiday Saturday so prob...

We visited on August Bank Holiday Saturday so probably not the time to see it at its best. We arrived bang on 10.00 as it opened and decided to go and get a coffee before doing the road safari. We got in the cafe at 10.15 to find the staff only just starting to fill up the food displays. On one of their busiest days of the year, I was surprised they were not better prepared and organised. Worse was to follow.

We went in the Rainbow Bird experience just as it opened. First of all there really weren't many birds in there, and very few rainbow lorikeets but much worse, we came out at 11.10 and went to wash our hands and there was no soap in the 2 dispensers. I reported it immediately to the girl on the desk in there as parrots carry some very harmful organisms and diseases.

We then went off and drove round the animal safari, very busy but only to be expected. We went back to the centre to eat a picnic and as we were close to the Rainbow Bird experience, I thought I would check the soap dispensers after we had eaten at around 14.25. You can imagine my horror at finding that they were still empty.

From an environmental health perspective, the place should have been shut down immediately. I again reported it to the girl on the desk (a different one). I checked again half an hour later and one dispenser now had soap in it. I find this totally unacceptable. It smacks of inadequate levels of staff training and poor management and organisation. Simply not good enough.

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