very poor reception and low quality dinner buffet,...

very poor reception and low quality dinner buffet,lazy service at the restaurant.
during check in they gave me the card key which was not configured for my room,i had to come back to the reception twice for rectifying it,they should have the courtsey to send one of their staff to accompny the guest at the time of check in.
at the time of check out my bill was wrong,i had to get it corrected to reduce it by about 6000 rupees.then i lost my temper and asked for the complaint book,evev that was denied.
PATHETIC STATE OF AFFAIRS.