I brought my family to stay at the Landmark Resort...

I brought my family to stay at the Landmark Resort on 7/6, the weekend right after the 4th. We have been frequent guests at the Landmark but this was our first visit in the summer season as we usually stay during Christmas break. What we experienced in our one night stay was a legitimate nightmare. There was a fire scare due to an overactive HVAC unit (my husband spoke to the fireman in the hallway upon returning to the building) which caused a full fledge evacuation of the hotel. This is totally understandable but what wasn t is the fact that upon attempting to gather our belonging and exiting the pool deck a grown man, who we were later told did not work for the hotel directly but was hired security by the hotel decided that my 2-4 year olds and 12 year old were not moving fast enough and decided to scream at my children causing one of my 4 year olds to start shaking and crying in the already insanely tense situation. As soon as we were allowed back into the building I brought this up with management where they told me the man, Otis, did not work for them directly but for a security company they hire, like that excuses the fact that this grown man was out there screaming at children. I gave my information to file a complaint and was told that he more than likely would receive counseling through his employment so he could be better versed in how to handle situations. They also told me that this was the first time that he ever had to do it evacuation, which again does not excuse what he did to my kids. At this point we were all pretty shaken up and tried to make the best of our trip however we discovered that they did not ask Otis to leave after this incident and he continued to menacingly pace around the pool area where my family was swimming throughout the entire rest of the evening. We decided to have dinner at the hotel restaurant, the lady behind the bar was rude & disgruntled. She seemed to be falling asleep at the computer when typing in our order. At one point of time she looked behind my friend and myself and said excuse me your order is ready when we turned around there was no one behind us and when we asked if she was speaking to us (we were waiting on a Togo) she said no, I m asking the man behind you...still there was no one there. It was super strange. We finally decided to call it a night after the 10th time that Otis man passed us in the pool. at this point I was exhausted and super bummed out that I had spent over $300 on such a terrible evening. We tried to get a good nights sleep but unfortunately there were fireworks being shot off from the hotel balconies and directly in front of the hotel itself, what a nightmare. First thing in the morning I went down to the front desk to speak with a manager. The manager was a young man who instantly was combative about everything that I had to say. I just decided to go back to my room to pack and get the heck out of there. Upon arriving to our floor I realize that people from the two rooms next to us were out in the hallways I asked them what was going on and they asked me if I smelled the smoke- the man in the room next to us was a narcotics officer from NYC and his wife said- get yours kids- we are packing and leaving ASAP. I had a quick moment of panic as I smelled the heavy marijuana smoke and went into my room where my kids & husband were still asleep only to smell it even stronger inside the room. I again panicked and made all the kids sit out onto the balcony while my husband attempted to quickly pack up and I went back down to the front desk. At this point I was in tears and so shook up that I was finally escorted in to speak to a woman named Misty. Misty listed to the situation and seemed very understanding. She offered to refund me a one night stay to use in the off-season which is when we typically visit the landmark. She took my address down and said it would be mailed out to me on the 9th of July. I have yet to receive anything to this day.