I am going to be fair in this review. I had a grea...

I am going to be fair in this review. I had a great experience just dropping in on a Saturday for an oil change with my wife's car. The place was very busy and despite how busy it was, I was in and out in a reasonable amount of time. It took a little longer than they promised but not too much more. Everyone was very attentive and polite. So I asked my wife to take her car back for another oil change and transmission service. She made an appointment for a Friday at 12:30 and was told it would take 2 hours. At 2:30, the car hadn't even been looked at. She had to leave to get kids picked up at school and was promised that she would get a call from a manager that day. No call ever came. The next morning she called again about the experience, was told that a manager would reach out to her and that has yet to happen. 5 stars for my experience and -1 stars for the second experience. Taking the car to another place for service, will never return.