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Review of The Ritz-Carlton Georgetown

Horrible. Don t know where to start. Late check in...

Horrible. Don t know where to start. Late check in - room not ready. The concerige/ manager Nicole led me to trail with all cars. Told her I needed something smooth without any traffic etc because I was rollerblading. She printed it directions to a trail that led straight to the highway. Then waited at NatGeo museum for Cedric to make a ticket reservation - waited a half an hour - no ticket. Spoke with Theo on the phone who was not helpful and extremely impolite ... what a horrible experience one of the worst hotels / ritz Carlton s I ve ever stayed in - and I m a huge fan of the ritz !!! This experience was such a let down