Positives: The sandwiches they make for lunch are ...

Positives: The sandwiches they make for lunch are great. My favorite is the Grey Ghost, which I would drive from DC to have. If they have the chef's secret mixture for hot chocolate, you must must must get that. It is honestly the best hot chocolate we've ever had (although this year they haven't had it out a few times...).
Negatives: If it is cold out, there is very tight & limited seating space. This is not a place for large crowds. And it's a tad confusing for first timers because you order or make your drinks then go pay up at the regular merchandise cash register.