Torie Chandler

Review of Burt Toyota

I came here to look at some cars listed online, af...

I came here to look at some cars listed online, after hitting up Groove Mazda (where I had a wonderful experience!) and before I went to Groove Subaru. I went with my sister, and I'm not sure if we would have been treated the same if we had brought a male with us, but the experience I had here soured my entire experience and has made me unwilling to go to Groove anymore, not even to return to Mazda and make a purchase with them for a vehicle I test drove and really liked!
We were approached at the door by Sam, he chatted a little bit and proceeded to show us the cars we asked to see. He let us walk around the outside of the first car and look inside, and at no point even offered to let us even hear the car start. He then took us all the way to the back to look at the other two cars on our list, one of which was waiting to be serviced (I'm not sure why we were even taken to see that one), walked us into the shop to find the other one which wasn't there and afterward could not be located. So, we saw a car that we liked and one car they hadn't even cleaned up yet, plus the inside of the shop but at no point the front office at this point. On the way back to the original car we looked at, he starts talking financing, and how there was no way we would be able to finance a used car within budget, etc. And basically shuts down any hope we had of getting this car. He made it extremely clear that we were not even going to be able to test drive the car. He finishes his rant and then looks at us expectantly asking us what we want to do. No offer to test drive, go get the keys, he didn't even offer any other cars that could possibly have a better chance of being financed, which Groove Mazda did immediately upon finding some of the cars on our list were already sold. We unanimously agreed we would go to the next place on our list and left.
The next place on our list was Groove Subaru, but we decided to not even go there at that point. We ended up going to Planet Hyundai, getting the same car we looked at Groove Mazda for, with financing, and had a very pleasant experience from the moment we started talking to sales.
It seems like Groove Toyota is only interested in making new sales, because my sister was treated very wonderfully there when she was looking to purchase a new Corolla. I will not go back to Groove at this point, and have cautioned everyone against using them at this point.