Melissa Morin

Review of Massachusetts Dermatology Asso...

My 8 year old daughter has what might be a mole on...

My 8 year old daughter has what might be a mole on the underside of her arm that appeared several months ago. We were initially told by her primary care physician that it was a blood blister so we didn't worry too much about it until she showed us what it looks like recently. Its larger than before and black. My husband and I are very scared and nervous about the look of this "mole" and like all parents, fear the worst and just need a professional to review it to give us some answers. When I called this office, they asked me what kind of insurance we had. I told them our primary is Blue Cross Blue Shield and my daughter has secondary insurance through MassHealth. I was immediately told they cant book an appointment for my daughter because they don't take MassHealth. I said that's fine, then just use Blue Cross Blue Shield only. They advised that because we have both, BCBS will try to bill MassHealth (which is news to me) so again, they said they cant help me and can not see my daughter. I worked in the health care industry so this may be something new but when a patient came in with primary and secondary insurance, and we didn't take the secondary insurance, we just billed the primary insurance carrier and billed the patient the balance (which is what I requested they do and again was told they cant do that). I'm sure if I hadn't mentioned MassHealth at all in the initial conversation and only told them about our primary insurance with BCBS, my daughter would have an appointment and we would be one step closer to knowing what is growing on her skin.