My husband and I bought a pre-owned fifth-wheel fr...

My husband and I bought a pre-owned fifth-wheel from Optimum in Ocala in December of 2018. The sales department, management, and finance person were all very professional and extremely helpful! The manager allowed us to store the unit on his lot free of charge until we could purchase a vehicle suitable to tow with, which was a huge benefit since we were staying hundreds of miles away in a small Airbnb with no space to park the unit either. The only reason I am not giving 5 stars is because when we picked up the unit, which we were moving all of our belongings into (we are starting the full-time RV life) they were supposed to have detailed the unit. This was NOT the case and the unit was absolutely filthy. They were supposed to mount a TV and replace a broken slide topper on the drivers side. This WAS done, however, on our first trip out, our slide would not open as the topper was wound too tightly and broke the hardware and ripped the material. The TV actually fell off the wall as it had been mounted using short screws and some kind of putty. In the end, a mobile repair man came and took off the topper, which allowed us to put the slide out and ultimately repaired and replaced it. Optimum DID step forward and pay the cost of the repair which I am hugely grateful for! Thankyou Optimum!! Also, I should mention that when we took possession of the unit, we were informed that they replaced our Airconditioner with a brand new unit. They DID! And we had no idea the original one wasn't working. Thank you again Optimum! I think the service department could use some training/education, but otherwise we had an exceptional experience with these folks and would buy from them again!