Samantha Goree

Review of Clarion Hotel Cincinnati

I booked a room with you for June 2, but the websi...

I booked a room with you for June 2, but the website defaulted to July 2. I called customer service immediately and was told that I could get the original cancelled and rebooked for June 2. The expectation was set that the money I paid for July 2 would be used to pay for the June 2 booking. Instead, I was charged for both, but my July booking was cancelled. I have spend hours over the last 2 days calling customer service and keep being told that I m getting a refund. The lady at the front desk said I should expect it in 24 hours, but I didn t get it. Then, customer service said that she lied and a refund was never processed. I continue to get he run around and the people at the front desk keep giving me excuses as to why I can t speak with the GM (they re not in, but will be within 2 hours and to call back.) I m not an idiom and I know when I m being brushed off. I expect that money to be put back in my bank account as it has been promised numerous times.