Jessica Ritzo

Review of Carr Chevrolet

Unfortunately, it's not possible to give a rating ...

Unfortunately, it's not possible to give a rating of 0 stars... We should have followed our gut feeling and left, but we decided to give Carr another chance. We purchased a used vehicle in 2016 and within a week it had the check engine light on. We brought it back and were informed that the variable valve timing solenoid needed to be replaced and they claimed to have completed the installation. Not even a week after that the check engine light came back on and the dealership was unwilling to do anything else about it. After trying everything else that could have been causing the issue, we decided to try replacing the variable valve timing solenoid and discovered that it hadn't been replaced when we were told that it was. We just bought another used vehicle on Wednesday and right off the bat it had an issue with the front driver's side turn signal that we were told would be fixed for us. When we were halfway through the paperwork we were told that management didn't want to fix the turn signal. Even better than that, on Friday the car wouldn't start... I went back to the dealership and had to wait over 30 minutes to be told that I should try disconnecting the battery for 5 minutes before trying to start it and if that didn't work I should pay to have it towed in so they could diagnose it. The sales person said he would have to talk to management and see if they would pay for the diagnosis and then didn't call me back until the next day because he couldn't find the key to the vehicle that we traded in. Luckily I figured out what was wrong with the car and fixed it myself because these people are only interested in what will make them money. It's really sad since I have been a return customer since 1999, but I will never make that mistake again.