Worst customer service ever, I order a navy cigar ...

Worst customer service ever, I order a navy cigar package to give my husband for making chief and still haven't recieved this package. I ordered 08/04/2019, I even paid $16.99 for faster shipping. Now it's 09/14/2019 and still have never recieved it. I have called and I have emailed a ton of times and no one will respond back to me. Thanks for ruining this once in a lifetime experience for me, all I wanted to do was give him this amazing cigar box as a gift right after his pinning ceremony, nope that did not happen.