Richard Whitley

Review of Birthday Direct

Avoid! Ignore any good reviews and the bogus BBB ...

Avoid! Ignore any good reviews and the bogus BBB rating on this company! The BBB will give any firm that pays them $ an A+ rating. I ordered product from them and they charged my card. Over two weeks later, the goods were not shipped. I contacted them via email and phone. No reply was ever given. I disputed the charge with my cc company, but to date no one from this retailer has contacted me to apologize. I was fortunate that the only thing I have lost is time. Do business elsewhere.

10/2/2018: Follow Up -- A representative of Birthday Direct in Muscle Shoals AL called my cell phone yesterday to apologize. In the call he referred to my negative Google review, but no one from this seller ever replied to any of my emails about the whereabouts of my order. He acknowledged that they have had some issues but did not elaborate. Note that the owner's original reply below (left a few days ago) indicates that I may not have placed my order at Birthday Direct's website. Regardless I have the order summary and charge detail from my cc clearly indicating the seller as Birthday Direct in Muscle Shoals AL. As well, how do they have my cell phone number if I had not placed an order with them? As for the BBB, one of the owners of this business is (or has been) on the board of the local BBB. This is why buyers should not blindly trust the BBB.