This review is in regards to hosting an event at R...

This review is in regards to hosting an event at Rimrock. We held a 250+ guest wedding reception at the Rimrock last year, and I must say that our experience overall was very disappointing. For the price that you pay at this venue you expect the very best in every regard, and we most certainly did not receive that. The hotel itself, nestled in the perfect setting along a mountain is stunning; but beware of the food. We had two tastings to ensure that our meal choices for our special day would be perfect. Both times the steak was superb, well cooked, tender, juicy and well seasoned. We expected the same for our guests on the day; but we were in for a horrific surprise....



Post wedding we continually heard "The wedding was incredible, but the food could have been better." Imagine the feelings that my wife had, spending countless hours planning our dream weekend, only to have one of the most important parts go sour; the food. We truly thought that Rimrock would be worth every penny and we wouldn't have to worry.

Shortly after the wedding we contacted management and demanded an explanation. They simply said that catering to that number of people makes it difficult, and that half the people still ate their steak so clearly "it wasn't that bad." They went on to offer us a mediocre compensation that did not even cover a third of the price of the steak...and on top of that refused to reduce the gratuity charge! Gratuity is paid when service is exceptional, and this was anything but. A quote from an email from Trevor Long the General Manager: "Karim I was very clear in our phone conversation that this was the final amount that I will offer, it is very fair compensation. No further compensation will be provided." Talk about customer service.

Overall, the hotel is stunning, and most of the staff are very welcoming. We debated for a long time between Rimrock, Fairmont Lake Louise and Fairmont Banff Springs and we chose the Rimrock because of the quality of the food we had at the restaurant. We were sadly disappointed at the level of food service for our wedding, and with the management's approach to customer service. Our advice is to go elsewhere for any wedding or conference related events.