Update: Geremy from the outlet called me up and or...

Update: Geremy from the outlet called me up and ordered the original part. I am changing my rating and posting this update because of his mature, calm and great way of handling the situation. I thoroughly had enjoyed the buying experience, but was put of by the customer loyalty staff not getting me the license plate bracket which fits my car.

Original Review: I bought a Car from them on 22nd June 2020 and have been trying to reach them since July to get a License Plate bracket from them. I had clearly told them my model and that they need to install it. Its so irritating that today they gave me a universal plate bracket which apparently doesn't fit my Car easily and they refused to fix it. They say I have to book appointment to fix a basic license plate bracket. I checked outside with garages and multiple ones denied that this plate bracket will fit. Really poor coordination from Guest Loyalty Team. The entire positive experience I had while buying it is fading now cause they couldn't fit a license plate bracket before delivering the car to me