bad service my sister order for my birthday paid 6...

bad service my sister order for my birthday paid 60 e and l got only 4 chocolate :(((on pic its says teddy with a 2 box of sweets and present card .when l send to my sister pic with what l got she was upset too.write complain and they promise fix all but .... they told her send all what should be in a present on 4 august .But again without any message l found my parcel on 1 august outside its was raining day so parcel was all wet .l got small a box of sweet and plush dog .l dont know how they check order but delivery wrong items