Ive been a patient for about 3 years and this esta...

Ive been a patient for about 3 years and this establishment gets more disorganized and frustrating with each passing year. Just spent 25 minutes on hold to schedule a routine appointment. I was "First in line" for 15 of these minutes. Talked to an operator who transferred me to the same line. Now I'm fourth again! Grating hold music to boot. This place is a factory with bad customer service.