After a month, 6 phone calls, three visits to my h...

After a month, 6 phone calls, three visits to my house, Ron the technician had zero interest in figuring out Why my gas fireplace wouldn t crank on. Was told it was one thing and then another... finally they called me back and gave me part numbers and a price... when I literally said it doesn t sound like you even want this gig Ron hemmed and hawed... and bowed out. Would really have appreciated him saying up front this is an old fireplace and it s a pain and I recommend you upgrade... this place gets a D minus for communication and honesty...With fireplaces for sure! I will be upgrading ... but not with Morton s. Disappointed!!

Follow up: This unit was fixed By another company in under an hour by cleaning the valve and replacing only the head of the igniter..