What a horrible way to respond to (accurate) revie...

What a horrible way to respond to (accurate) reviews of a true Kay Builders experience. You should be ashamed of yourself for lacking any standard of customer care - past, present, or future!

Buyers beware!!!

I am sad to admit I should have researched Kay Builders as a business before starting the process of purchasing a home. With a tight deadline to find ourselves a new home, we ended up in the Lockridge development and settlement was March 2016 (please try to deny that, Kay Builders). Throughout the process, it was trying just to get email responses. We were forewarned by everyone we encountered to get things in writing ALWAYS! They (and their minions) are shady, at best. Getting an honest answer, a knowledgeable and informed opinion about their craft, or the basic standard of construction and finish of a home is seriously lacking. Nail pops are standard, the house will settle for at least the next 10 years, sinking driveways (always look at the patches when shopping!!!) are to be expected.

Structurally the houses are sound. But the finishing touches are off. Seriously: the towel bars and toilet paper holders they install are from the early '90s. Appliances are black! But remember, everything can be upgraded for $$$.

The disregard for the residents who have already handed over money is astounding. Once sold, they do not care. Without erosion control measures and continued sub-par workers/worksite control measures, the streets were always left a muddy mess. Instead of limiting their mess, it seemed as if they went out of their way to make their presence known. Mud everywhere. Not a single broom or street sweeper in sight. Residents began to pray for rain to clean away the mud, filth, and dust that covered the streets and cars. Seriously. Blocking the street? Standard.

The one year warranty covers nothing as confirmed by Dave, their head site manager/VP of something or other, not in an effort to help but to confirm they do not consider the above issues as warranty items. I guess sinking - okay, caving - pavement/sidewalk isn't cause for concern either?

Bottom line: I would never ever go down this path again, if I could help it. I wish I never had in the first place.

If Kay must wonder why it took so long for one to verbalize one's concerns, I was disgusted by the PR campaign launched two months ago in an effort to boost their image. Seriously, the mortgage guy got in on it. Paying for five star reviews much? Get real.