B Gonzales

Review of Sedona's New Day Spa

Excellent customer service from start to finish. W...

Excellent customer service from start to finish. Went in for a couples massage and it's very peaceful and clean. After we changed into our robes, they had drinks and snacks to start with, available at no charge, which was nice. The environment was relaxing and welcoming. While waiting for our massage we enjoyed our experience and sipped on water. We were then introduced to our massage therapist whom were both nice and professional. Upon completion of our massages, we were taken to the back lounge/patio area and offered mimosas and cake to relax with and enjoy ourselves in the peaceful atmosphere. In the entirety, we never felt rushed and the staff was fully accommodating. Only reason I gave it 4 stars was the pesky bugs outside while trying to relax and when we came in for our appointment time, that I had booked a week in advance, I was informed that somehow I was double booked due to outdated software and had to adjust my appt time for 3 hours later. I was given 10% off which was nice and I appreciated. All in all, I would go back even with the minor setbacks. I recommend stopping by.