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Review of Sill-TerHar Motors

I've been using the Quick Lane for years, also ha...

I've been using the Quick Lane for years, also had service work done too, with generally good experiences. But today a simple email exchange with the Service Dept has changed my perception. I have a window stuck down on my truck (so can't lock it). The soonest appt I can get is 4 weeks from now. I get how busy they are and replied not to schedule me and I'll make other arrangements. Their reply, "You're Welcome!".. In a customer service driven world it seems something like 'Sorry we can't accommodate you at this time' would have been smarter. It's a small thing, but irked me enough to write a review. Ironic part is I need to fix the window asap as I'm trading in the truck for a brand new one. Now I'll do that somewhere else.