When I arrived everyone was attentive and friendly...

When I arrived everyone was attentive and friendly. They told me it would be a couple of hours that it would take because I let them know that I had work at 11:30. The service man said he would give me call when my car was done. So, I went to Target and came back around 10:30. I received an email that my car was ready, but hadn t received a call. So I called to ask if my car was ready and the lady on the phone said she didn t have any details on my car and that she would leave a message for my serviceman. I left my name and number for her. I didn t receive a call back so I waited in the customer lounge. An hour had passed and I hadn t received any call from either person. At this time, it was already 11:30 and I had let my job know I was coming in late. Finally at around 12:00 I decided to ask someone about my car. The gentleman at the express service gladly helped me and found my serviceman. Apparently the whole time he had typed down the wrong number and so he had called the wrong number. The lady on the phone even left him my actual number and I never received a call back. So, I was there an extra hour and a half, already late to work, and I feel like this could have been avoided if the number was written down correctly. If it wasn t for this mistake I would have given my experience 5 stars.