Unprofessional time-wasters!!! I was on-time for m...

Unprofessional time-wasters!!! I was on-time for my appointment (five minutes early). I checked in at the desk and was told to wait. After 20 minutes I asked what time my appointment would actually start only to be told that "no rooms were available" and that they didn't even know I was waiting! I've got better things to do than take an afternoon off from work and endure bumper-to-bumper crosstown traffic for nothing!!