ali roko

Review of BMW Toronto

Generally I write review if an enterprise provide ...

Generally I write review if an enterprise provide excellent service and deserve to be praised or they are so shoddy that public should know and avoid. I bought a used 4 series on July 20/20, and here is my experience:
Found the car on BMW website at 8:00 am called the dealer at 9:00 am, test drive the car at 1:pm, put the deposit at 2:00 pm, Sale associate Mas was simply the best, polite, professional,and courteous. car supposed to be certified in one week, I gave them two weeks , It had a few dings and scuffs on the bumpers and needed 3 new tires.The day of delivery I got phone call that the clear coating on newly painted bumper is peeling off and car had to be sent back to paint shop. I said Ok then.
So the next delivery date was Aug 10/20. when I saw the car I noticed they did not change the tires, in fact DOT of one tire showed 2013 when car even was not made! Poor sale associate Mas apologized several times and asked his manager to come up and check himself. It was very interesting to see a BMW certified series ready to pick up with literally no tires! whoever reads this review from BMW Toronto, Do you understand the magnitude of your error? I could have picked up this so called certified car, put my kid on it, hit the highway and share the road with others! Do you see anything concerning?! I leave it up to you and your morale if any!
Anyway back to story, The Manager came up and made no eye contact and started talking to sale associate for a few minutes, I noticed I better approach him since he is ignoring me, So I walked to him and told him what happened and asked him please do not waste my time and jeopardize peoples safety! all he said was OK! and walked away!?

Again to whom that read this from BMW, Train your so called Manager
the very basic of human courtesy like " I am sorry, It should not have happened, I'll make sure this will not happen again"

long story short I eventually picked up my car on Aug 19,20. 1 month later!?
Here how I rate this dealer, Sales: 5 Solid Star worked like Swiss watch.
Service ZERO! cheap job.

And for sure I will never ever will go back to this dealership for service, it is simply Dangerous!

Follow up the original review:

After a week of my posted review a gentleman name Micheal Kucyi called from dealership and introduced himself as a new manager, He acknowledged my concerns and apologized. They were a few overlooked
matters (again related to service department and QC process which was non-existent at the time) that I noticed after picking up the car and he addressed them all. Micheal was polite and genuinely cared about his responsibilities. he gets five big stars as he deserves them. I will Change my rating from 0 to 4 and YES, way to go Micheal and BMW Toronto !