Jes Halm

Review of Radisson Inn Tulsa Airport

I checked out of the hotel on Tues, April 15th and...

I checked out of the hotel on Tues, April 15th and I did not notice my tablet, a black Microsoft Surface RT with black type cover, was missing until I arrived at my next location. I immediately called the hotel and tried to speak to the manager, who was unavailable, less than 24 hrs after I checked out. It took him 2 hours to call me back. In the meantime, I spoke to the corporate customer service who told me I had to directly contact the local management who "did not keep a set schedule". While I was out of service zone, he called and left a voicemail, and I responded after returning to cell phone service. He said that he and his staff had tore the hotel apart and did not find my tablet. He urged me to double check my belongings. And I did. I knew exactly where I had last places my tablet, on top of the microwave in the cabinet in my hotel room, and yet they couldn't find it. I filed a police report, and noticed the management that I would be back in Tulsa on Friday. Friday afternoon, 20 minutes before I arrived, they rented the room I stayed in to someone else, so I was therefore denied from searching the room myself. The manager/owner of the hotel stands behind each one of his employees have worked with him for "over 5 years". But, if the room hadn't been rented out, and everyone had checked the room, and various parts of the hotel, where is my tablet? It should still be on top of the microwave in the cupboard. And if it's not, there must be some other explanation.

While the rooms were nice, there were stains in the carpet, and the decor was outdated.

The only saving grace was Brenda, the evening desk clerk. She was a sweetheart. And when my office chair was broken (the last place I was using my tablet on the desk!) she replaced it quickly.

There are many other hotels in Tulsa. I would STRONGLY recommend staying somewhere else. Unless you want things missing, or an owner/manager who isn't geared towards customer service.