Sara Iemman

Review of kate spade

Brought a wallet in here to be fixed. The manager ...

Brought a wallet in here to be fixed. The manager took my information and was friendly, I was told 4 to 6 weeks. 2 months go by and no email and no phone call. When I finally call the store a gentleman picked up (I believe the same one from the voice recording) and informed me oh they have been trying to reach me for weeks and they couldn't get a hold of me. That's funny, my phone number, address and email have been the same for at least 5 years, oh and yes the manager had me check my information before leaving the store when I completed my work order. Stick to buying Kate Spade at Nordstrom also remember it all goes on sale, no need to shop full price.