Alyssa Petty

Review of Renaissance Ross Bridge Golf R...

As a first time guest at Ross Bridge, I had high e...

As a first time guest at Ross Bridge, I had high expectations given the reviews I had read. However, our stay on July 18 was horrible.

1. Our room was not ready at 4:00. The employee was extremely rude and just waved us off. We waited in the lobby for almost 45 minutes with zero explanation as to why our room was not ready. We were not offered any kind of comp, drinks, etc. After finally entering our rooms, our shower was not cleaned thoroughly.

2. The bar lounge had a terrible cigarette smell due to the large amount of smokers on the patio.

3. An appliance worker woke us up early in the morning pounding on the door saying he was there to replace the broke door knob...which we did not call in . So, he was apparently at the wrong room.

4. For breakfast, we had to eat in the clubhouse instead of the main restaurant due to every table being full of dirty dishes that had not been bused yet. It was clear they were short staffed.

5. When trying to leave for valet, I was actually given a duplicate ticket , so they brought the wrong car up twice. They misplaced my bag and had to find find an employee from his lunch break to bring it up the front.

6. We also had a charge on our bill that was incorrect and overcharged.

Needless, to say, we will not be returning and are very disappointed in the service at this "5 Star Resort".

We were not offered any kind of apology, compensation, nothing for the clear lack of customer service.