Captain Mars

Review of Premier Service Company Inc.

Service Technician arrived as scheduled. He introd...

Service Technician arrived as scheduled. He introduced himself as Adam. Adam immediately verified the complaint. After the initial questions he gave me a 3 options to chose from. He was very thorough and explained the process so I understood exactly what I needed. I gave the go ahead to perform the work. He did exceptional work. He explained the gauge readings and checked the unit completely. Adam was professional and took care of the problem. Unit is working correctly and the air is colder than it has been in many years.

I need to mention that another company was called out to check the unit the same day that Premier was called. The Gentleman arrived and this is how the conversation proceeded:
He parked his van and stepped out. He spoke with me briefly and stated that he would no be able to service my unit. I asked why and he stated the unit was old and needed to be replaced. That was it. He opened his door and climbed into his van and drove away. He never looked at the unit. Strange to me. I will call Premier again. Definitely impressive work from Adam. Thanks for responding quickly and professionally. I give Premier 5 thumbs up.