Birriard Rusere

Review of iBis Styles Kingsgate Hotel

Stayed during Grand final weekend, looked at the p...

Stayed during Grand final weekend, looked at the pics and was wowed only to realise once I got to the hotel that the place doesn t look anything thing like the pics online , looks very old in the corridors, the lift looked dodgy cracking sound going up and down, once we got to our floor cracking floors , walls and paint peeling off , some entrance to rooms had the floor peeling off, got to our room as soon as we opened the door very bad odour from the carpet not what we expected the shower looked old and rusty and dirty, the windows were filthy , breakfast also disappointing my young son couldn t eat anything from there we all had to get breakfast from somewhere else. All in all a bad experience.
Management later on arranged for a free upgrade after we complained , the next room we got was one of the new ones a bit better than the first one but still , windows were filthy just some old rubbish you could see through the window. Cleaners have good attitude and good customer service, a lot needs to be taught on their reception staff especially the day we were leaving.