D

Donna Jimenez

3 years ago

The first room we received was a problem. We used...

The first room we received was a problem. We used the bathroom after we unpacked and the toilets overflowed into the hallway of the room. We had to walk through 3 inches of water to pack up our things that were in the bathroom. The second day we headed out at 11:30am. When we got back at 9:30pm no one came to make up our room - change the towels or make the beds. What is the deal with this type of service? Had to go to front desk at 10:00pm to get fresh towels.

Not a good experience at all. As a Hilton Honors Customer this type of service is unacceptable.

Room 804!!!!!

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