While being there in working hours, Lily was not h...

While being there in working hours, Lily was not helpful to walk us through the process, kept it us staying till pass working hours, then she claims that she didn't hear us saying we are ready to adopt as application was filled and ready too, they said things like miss-communication! You better have an accent they understand maybe! Or they might want not give puppy's for their own reason! Zero customer service! Total waste of time!