Stephanie DeLine

Review of False Creek Healthcare Centre

I visited this facility two days ago for a neck ct...

I visited this facility two days ago for a neck ct. From the initial phone call with Jade to my check-in with VIcky and Mandy to bloodwork and IV insertion with Lindsay to the actual scan with Jun, I was treated with the utmost respect and compassion. I suffer from severe anxiety and every single person I encountered at False Creek Healthcare was extremely kind, understanding and professional. I felt like these people really cared about me and wanted to make the experience as easy on me as possible. The facility itself is very clean and really nice, I would rather come here than get a procedure done at a hospital any day. Vicky and Mandy were absolute sweethearts, and incredibly efficient. Mandy made sure she had all the contact info for the doctors I wanted my results sent to, and she was so helpful and nice. Vicky was incredibly warm and reassuring, telling me over and over that it was going to be okay and not to worry. Jun, who performed the scan, was very thorough in explaining everything to me and made sure to ask if I was okay and if I needed anything every step of the way. He even requested my results STAT because he knew how worried I was. I was seen the day after phoning for an appointment, and less than 24 hours later, Mandy had faxed my results. Today, I went to see the doctor who ordered the test (today was the day after the scan) in hopes that they would have the results, which they didn't. I expected this since I knew that typically results tom a couple of days, but I knew FCH was aware of my anxiety, so I phoned them to see if there was any way to find out when I could get my results as I was panicking really badly. Even though it hadn't even been a full day, Mandy told me that she had already faxed the results the day before, which meant that my results were in the same day my scan was done. I told Mandy I had just been to the clinic and that they did not have the results, so she promptly sent them again, and I went back to the doctor. This time they found them (both the most recent retry and the original from the previous day), and it was good news, which was a huge relief. But the fact that my results were in the same day, and that the staff moved so quickly to make sure they sent them a second time, just amazes me. Mental health is not taken seriously by many medical professionals and mental illness is still so stigmatized, but my experience with FCH was one of acceptance and kindness towards me and my mental health issues. My peace of mind, the treatment I received and the overall experinece, as well as the lightening fast results thanks to the kind and competent staff made this one hundred percent worth the $700 price tag. Honestly. I have nothing but great things to say about this facility. It is exceptionally well-run by people who care about what they do and care about their patients, and the patient experience. I would recommend FCH to anyone needing top notch diagnostic care.