Unfortunately, I only found a phone of a certain c...

Unfortunately, I only found a phone of a certain color with them ... at least if I read the reviews before ordering.
everything was ok until the phone reached me, I said, wow, a company ok. then the phone broke on first start, when we first set it up. ok, it's not the store's fault that the china shop is broken ...
eeeh, and that's where the fun begins. I announce by email that I have a problem with the phone. I'm directed to ESD or something, the service company. I send the phone there, it stays for about 7-10 days and I receive it back with the service sheet in which the phone replacement is specified. I'm sending him to evomag this time, as I was instructed by the service. said and done. about 2-3 emails then from which in one I am told that the phone has reached them, another that it will be replaced or I will receive the money back ... and today the service card expires, which is valid for 30 days.
no one answers the phone over the phone as in the mail (sent about 3-4 to different addresses). after HOURS of waiting with that stupid song on the phone, a lady answers who tells me that nothing recorded appears to them and that she will investigate the situation (I gave her names, dates, etc.). days go by, I try to call again, nothing, 1 hour of song on the phone, you say they write down their phone numbers to which they don't answer ...
now what will happen, the service sheet expires ...

PS. Thanks for the quick reply, I made fwd with all the information to the email address indicated.

PS2 - Hello. I sent the mail but nothing happened and I jumped in the middle of August. Is there really nothing that can be done? no other phone, no refund ???