Sonya Loso

Review of ModCloth

I have had a terribly miserable experience with Mo...

I have had a terribly miserable experience with Modcloth. Modcloth claims to have free and easy exchanges, but that is a complete lie. I returned 2 dresses to exchange the size last month and they just informed me that they are sold out of all those dresses. They did not even have the 2 dresses I sent back when I asked for those to be returned instead of the new ones they promised, but failed to deliver. Modcloth did not put aside the 2 medium dresses when I filled out the exchange form in December; instead they sold my bridesmaid dresses (which I had already paid for) to other people with no regard for me as a customer. I WOULD STRONGLY RECOMMEND AVOIDING MODCLOTH AT ALL COSTS.